Refund Policy

A parent can cancel a ZExamAcers subscription at any time from the parent account's subscription settings. When a subscription is canceled, it will not renew for the next billing period, and access continues through the end of the current billing period that has already been paid for.

Amounts already billed for the current billing period are generally not refunded once the period has started, except where required by law or approved on a case-by-case basis by ZExamAcers support. To request a refund, contact us using the subscription and billing option on the Contact page and include the account email and the reason for the request.

If you believe you were billed in error, such as a duplicate charge, contact us as soon as possible so we can review and correct it.

Switching plans changes what is included going forward. Any billing adjustment related to a plan change will be described at the time the change is made.

For any cancellation, refund, or billing question, use the subscription and billing option on the Contact page, or email studentsuccess@zexamacers.com.